What are your IT response times?

We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.

Can your IT create a custom offering for my business?

Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.

What if we already have internal technical support staff?

Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.

Are there services you don’t offer?

Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.

What if I can't figure out my computer's issue?

No worries! We’ll visit you, assess your computer, and provide the best solutions tailored to your needs. Call us at 1300 637 326 for expert assistance.

Do you provide services in my area?

Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326

Do you sell software?

Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.

Can I purchase new computers and accessories from you?

Yes, we offer a range of new PCs, laptops, desktops, and networking devices at competitive prices. If you need something specific, we can order it for you. While we support and repair Apple products, we don’t sell them. Contact us at sales@nerdcore.com.au for details.

Do you offer computer training?

Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.

How do I pay for the work done by your engineers?

For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.

What can I expect of the technician who comes to my company?

Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.

What do I need to know before I have a Professional Nerdcore Engineer visit my home?

Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.

What about protecting the data on my PC or MAC?

Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.

Why would I choose Nerdcore Computers Services

Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.

What devices do you cover?

Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.

Do I need maintenance?

Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.

How are managed IT services vs break/fix different?

Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.

What types of problems do you fix?

Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.

What products are covered by technical support?

Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.

How does your IT monitor customer satisfaction?

After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.

How much does data recovery cost?

Data recovery starts from $99 for logical recovery and can go up to $1500 for complex physical recovery cases.

Do you offer onsite computer repairs?

Yes, we provide onsite computer repairs and IT support across Australia for homes and businesses.

Can you recover data from dead hard drives?

Yes, we use advanced tools and cleanroom-level recovery techniques to recover data from failed drives.

What computer repair services does Nerdcore PC Systems offer?

Nerdcore PC Systems provides computer repairs, laptop repairs, virus removal, hardware upgrades, data recovery, networking support, cybersecurity services, gaming PC repairs, managed IT services, and business IT support.

Do you provide same-day computer repairs?

Yes. Same-day computer repair services are available for many hardware, software, networking, and business IT support issues.

Do you offer onsite computer repairs?

Yes. We provide onsite computer repair and IT support services for homes and businesses, as well as remote support options for many technical issues.

Can you recover data from failed hard drives and SSDs?

Yes. We recover data from hard drives, SSDs, USB drives, memory cards, RAID arrays, NAS systems, laptops, desktops, and external storage devices.

Do you offer a no data no fee policy?

Many data recovery services are covered by our No Data No Fee policy. Contact us for an assessment of your device and recovery requirements.

Can you build custom gaming PCs?

Yes. We design and build custom gaming computers tailored to your budget, performance requirements, and preferred hardware components.

Do you provide managed IT services for businesses?

Yes. Our managed IT services include proactive monitoring, cybersecurity, Microsoft 365 support, cloud solutions, network management, backups, server support, and helpdesk services.

Can you remove viruses and malware from my computer?

Yes. We provide virus removal, malware cleanup, ransomware assistance, security audits, and system hardening services for home and business computers.

What areas do you service?

We provide onsite computer repairs and IT support throughout Melbourne and remote support services across Australia.

Can you help with slow computers?

Yes. We diagnose and repair slow computers by addressing hardware faults, software issues, malware infections, storage problems, and system performance bottlenecks.

Do you repair Apple Mac computers?

Yes. We repair and support Apple MacBooks, iMacs, Mac Minis, and Windows-based computers for both home and business customers.

Can you fix Wi-Fi and internet problems?

Yes. We troubleshoot NBN issues, Wi-Fi dropouts, slow internet connections, network faults, router configuration problems, and business network performance issues.

How long has Nerdcore PC Systems been operating?

Nerdcore PC Systems has been providing computer repairs, data recovery, and IT support services since 2001.

Do you support small businesses?

Yes. We provide IT support for small and medium-sized businesses, including managed services, cybersecurity, cloud solutions, server management, and ongoing technical support.

What makes Nerdcore PC Systems different?

We combine over 20 years of industry experience with onsite support, remote assistance, data recovery expertise, managed IT services, gaming PC knowledge, transparent pricing, and customer-focused service.

How much does data recovery cost?

Data recovery costs vary depending on the storage device, fault type, level of damage, and recovery procedures required.

Do you offer a no data no charge policy?

Contact Nerdcore PC Systems to discuss recovery options, success expectations, and applicable service terms.

Can data be recovered from SSD drives?

Yes. SSD data recovery services are available for supported solid-state drives experiencing logical, firmware, or hardware-related failures.

How long does data recovery take?

Recovery times vary based on the device type, failure severity, and required recovery techniques. Many recoveries can be completed within a few days.

Can you recover deleted files?

Yes. Deleted files can often be recovered provided the storage device has not been extensively overwritten after deletion.

Can you recover data from a damaged hard drive?

Data can often be recovered from hard drives affected by physical damage, electronic faults, firmware issues, or logical corruption.

Do you recover data from Mac and Windows computers?

Yes. Recovery services are available for many Apple Mac, Windows PC, workstation, and laptop storage devices.

What storage devices do you recover data from?

Supported devices may include hard drives, SSDs, USB flash drives, memory cards, RAID arrays, NAS devices, and external storage systems.

Is my data kept confidential?

Customer privacy and data confidentiality are taken seriously. Recovered data is handled securely throughout the recovery process.

Can you recover data from a failed RAID or NAS system?

Yes. Recovery services are available for many RAID configurations and NAS devices experiencing disk failures, corruption, or accidental deletion.

What should I do if my drive has failed?

Power off the device immediately and avoid attempting repairs or software recovery tools, as this may reduce the chances of successful recovery.

Do you provide emergency data recovery services?

Priority and urgent recovery options may be available depending on the device type and recovery requirements.

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Frequently asked questions

What are your IT response times?

Can your IT create a custom offering for my business?

What if we already have internal technical support staff?

Are there services you don’t offer?

What if I can't figure out my computer's issue?

Do you provide services in my area?

Do you sell software?

Can I purchase new computers and accessories from you?

Do you offer computer training?

How do I pay for the work done by your engineers?

What can I expect of the technician who comes to my company?

What do I need to know before I have a Professional Nerdcore Engineer visit my home?

What about protecting the data on my PC or MAC?

Why would I choose Nerdcore Computers Services

What devices do you cover?

What operating systems do you cover?

Do I need maintenance?

How are managed IT services vs break/fix different?

What types of problems do you fix?

What products are covered by technical support?

How does your IT monitor customer satisfaction?

From repairs to sales and partnerships — we work with all major computer brands.

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